Level 3 Diploma in Retail Skills (Management)
Retail
Level 3 Diploma in Retail Skills (Management)
Price £2500
The NCFE Level 3 Diploma in Retail Skills (Management) is a competence-based qualification.
A competence-based qualification is based on National Occupational Standards (NOS) and is a job-ready qualification which requires learners to demonstrate the skills and knowledge required to work in a specific industry. A competence-based qualification must be assessed in the workplace or in a realistic work environment (RWE) in accordance with the relevant assessment strategy.
About this qualification
This is a regulated qualification. The regulated number for this qualification is 600/4272/2.
This qualification may be eligible for funding.
Level 3 Diploma in Retail Skills (Management) is suitable for use within a Study Programme.
Qualification purpose
Level 3 Diploma in Retail Skills (Management) is designed for those interested in developing and progressing a career in Retail, who may or may not already be employed in the industry.
Level 3 Diploma in Retail Skills (Management) will:
focus on the study of Retail Skills Management, Retail and Enterprise
offer breadth and depth of study, incorporating a key core of knowledge
provide opportunities to acquire a number of practical skills.
Qualification objectives
The objective of this qualificationis to:
provide learners with the skills and knowledge needed to work in the retail sector.
Essential skills
While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’ such as team working, independent learning and problem-solving, to more tricky-to-measure skills such as:
an appreciation for appropriate behaviour and dress
appropriate interpersonal skills
communicating with professional colleagues/peers and/or hierarchical seniors
supporting other aspiring employees
personal manners and deportment
understanding work practices and how different roles and departments function within an organisation.
Progression opportunities
Learners who achieve this qualification could progress to:
NCFE Level 3 Certificate in Retail Knowledge
NCFE Level 3 Employability qualifications
NCFE Level 3 Customer Service qualifications
Degree in Retail Management or a similar subject
To be awarded the NCFE Level 3 Diploma in Retail Skills (Management), learners must achieve a minimum of 43 credits. 10 credits must come from Group A and a minimum of 18 credits must come from Group B. A maximum of 15 credits must come from Group C and a maximum of 8 credits must come from Group D.
Group A mandatory units
Unit 01 Work effectively and support others in a retail organisation
Group B optional units
Unit 02 Audit stock levels and stock inventories in a retail environment
Unit 03 Source required goods and services in a retail environment
Unit 04 Monitor and help improve food safety in a retail environment
Unit 05 Manage staff to receive goods in a retail environment
Unit 06 Organise and monitor the storage of stock in a retail environment
Unit 07 Maintain the availability of goods in display in a retail environment to promote sales
Unit 08 Manage the payment transaction process in a retail environment
Unit 09 Contribute to the continuous improvement of retail operations within own areas of responsibility
Unit 10 Manage the prevention of wastage and loss in a retail environment
Unit 11 Produce staffing schedules to help a retail team achieve its targets
Unit 12 Monitor and maintain health and safety in a retail environment
Unit 13 Monitor and support secure payment point use during trading hours
Group C optional units
Unit 14 Set objectives and provide support for team members
Unit 15 Plan, allocate and monitor work of a team
Unit 16 Make effective decisions
Unit 17 Manage conflict in a team
Unit 18 Manage or support equality of opportunity, diversity and inclusion in own area of responsibility
Group D optional units
Unit 19 Organise the delivery of reliable customer service
Unit 20 Improve the customer relationship
Unit 21 Work with others to improve customer service
Unit 22 Monitor and resolve customer service problems
Unit 23 Promote continuous improvement
The units above may be available as stand-alone unit programmes.
To achieve the NCFE Level 3 Diploma in Retail Skills (Management), learners must successfully demonstrate their achievement of all learning outcomes of the units as detailed in this qualification specification.
This qualification is designed for those interested in developing and progressing a career in Retail, who may or may not already be employed in the industry. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a level 2 qualification.
This qualification issuitable for learners aged 16 and above.
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Difficulty : Level 3 |