To be awarded the NCFE Level 2 Certificate in Retail Skills, learners must achieve a minimum of 24 credits.

8 credits must come from the mandatory unit in Section 1, and a minimum of 11credits must come from Section 2.

The remaining 5 credits can come from Sections 2, 3 and/or 4. A maximum of 5 credits can be achieved from Section 3, and a maximum of 9 credits can be achieved from Section 4.

This qualification consists of one mandatory unit in Section 1, and 77optional units across Sections 2, 3 and 4.

Section 1–mandatory unit

Unit 01 Work effectively in a retail team (8 credits)*

Section 2–optional units:

Unit 02 Receive goods and materials into storage in a retail environment (4 credits)
Unit 03 Place goods and materials into storage in a retail environment (4 credits)
Unit 04 Keep stock on sale at required levels in a retail environment (3 credits)*
Unit 05 Process customer orders for goods in a retail environment (3 credits)
Unit 06 Process returned goods in a retail environment (3 credits)
Unit 07 Assemble products for display in a retail environment (2 credits)*
Unit 08 Hand-process fish in a retail environment (6 credits)
Unit 09 Process greengrocery products for sale in a retail environment (7 credits)
Unit 10 Finish meat products by hand in a retail environment (9 credits)
Unit 11 Organise own work to meet a dough production schedule in a retail environment (10 credits)
Unit 12 Select, weigh and measure bakery ingredients (3 credits)
Unit 13 Hand-divide, mould and shape fermented dough (4 credits)
Unit 14 Maintain food safety while working with food in a retail environment (6 credits)
Unit 15 Pick products in a retail environment to fulfil customer orders (4 credits)
Unit 16 Check stock levels and sort out problems with stock levels in a retail environment (2 credits)*
Unit 17 Maintain moisture levels for crops or plants (2 credits)
Unit 18 Provide nutrients to crops or plants (2 credits)
Unit 19 Remove unwanted plant growth to maintain development (5 credits)
Unit 20 Identify and report the presence of pests, diseases and disorders (3 credits)
Unit 21 Finish bake-off food products in a retail environment (3 credits)
Unit 22 Glaze, coat or decorate bake-off products for sale in a retail environment (3 credits)
Unit 23 Display stock to promote sales to customers in a retail environment (5 credits)*
Unit 24 Help customers to choose products in a retail environment (6 credits)
Unit 25 Carry out promotional campaigns in a retail environment (4 credits)
Unit 26 Deal with customer queries and complaints in a retail environment (4 credits)*
Unit 27 Demonstrate products to customers in a retail environment (3 credits)*
Unit 28 Process payments for purchases in a retail environment (4 credits)*
Unit 29 Process applications for credit agreements offered in a retail environment (5 credits)
Unit 30 Promote loyalty schemes to customers in a retail environment (3 credits)
Unit 31 Provide a bra fitting service in a retail environment (10 credits)
Unit 32 Follow guidelines for planning and preparing visual merchandising displays (5 credits)
Unit 33 Dress visual merchandising displays to attract customers (7 credits)
Unit 34 Order and position signage and graphics for visual merchandising displays (3 credits)
Unit 35 Dismantle and store props and graphics from visual merchandising displays (3 credits)
Unit 36 Make props and decorate fixtures and panels for visual merchandising displays (10 credits)
Unit 37 Assemble visual merchandising displays (4 credits)
Unit 38 Follow point-of-sale procedures for age-restricted products in a retail environment (2 credits)
Unit 39 Provide National Lottery products to customers (4 credits)
Unit 40 Enable customers to dispense motor fuel on a forecourt (7 credits)
Unit 41 Advise customers on the fixing and care of tiles (6 credits)
Unit 42 Cash up in a retail environment (2 credits)*
Unit 43 Promote a retail store’s credit card to customers in a retail environment (3 credits)
Unit 44 Provide service to customers in a dressing room in a retail environment (3 credits)
Unit 45 Promote food or drink products by offering samples to customers (2 credits)
Unit 46 Deliver goods from a retail environment to the customer’s delivery address (3 credits)
Unit 47 Help customers to apply for a retail store’s credit card and associated insurance products (4 credits)
Unit 48 Help customers to choose delicatessen products in a retail environment (3 credits)
Unit 49 Portion delicatessen products to meet customer requirements in a retail environment (2 credits)
Unit 50 Merchandise plants and other relevant products (6 credits)
Unit 51 Demonstrate make-up and skincare products to customers at a beauty counter in a retail environment (4 credits)
Unit 52 Operate a customer record card system on a beauty counter in a retail environment (2 credits)
Unit 53 Give customers a positive impression of yourself and your organisation (5 credits)
Unit 54 Protect own and others’ health and safety when working in a retail environment (5 credits)*
Unit 55 Reduce security risks in a retail environment (5 credits)*
Unit 56 Prepare newspapers and magazines for return to merchandisers (2 credits)
Unit 57 Check the accuracy of records of hours worked by staff in a retail environment (4 credits)
Unit 58 Using web-based facilities in-store to achieve retail sales (2 credits)
Unit 59 Advising and supporting customers on the use of in-store web-based retail facilities (3 credits)
Unit 60 Maintaining data confidentiality and security when using web-based retail facilities in-store (2 credits)

Section 3–optional units (Level 1 units):

Unit 61 Sort donated goods for resale or recycling in a retail environment (3 credits)
Unit 62 Maintain food safety while working with food in a retail environment (5 credits)
Unit 63 Load orders for despatch from a retail store to customers (3 credits)
Unit 64 Provide a counter and takeaway service(3 credits)
Unit 65 Contribute to monitoring and maintaining ease of shopping in a retail sales area (2 credits)

Section 3–optional units (Level 3 units):

Unit 66 Audit stock levels and stock inventories in a retail environment (3 credits)
Unit 67 Manage staff to receive goods in a retail environment (3 credits)
Unit 68 Organise and monitor the storage of stock in a retail environment (6 credits)
Unit 69 Maintain the availability of goods on display in a retail environment to promote sales (6 credits)
Unit 70 Manage the payment transaction process in a retail environment (9 credits)
Unit 71 Choose merchandise to feature in visual merchandising displays (6 credits)
Unit 72 Manage the use of signage and graphics in visual merchandising displays (7 credits)
Unit 73 Evaluate the effectiveness of visual merchandising displays (9 credits)
Unit 74 Contribute to improving a retail organisation’s visual merchandising policy (8 credits)
Unit 75 Help customers to choose specialist products in a retail environment (8 credits)*
Unit 76 Produce staffing schedules to help a retail team to achieve its targets (5 credits)
Unit 77 Monitor and support secure payment point use during trading hours (3 credits)
Unit 78 Motivating colleagues to promote web-based retail facilities to customers (4 credits)

The units above marked * are available as stand-alone unit programmes and are available for individual registration.

To achieve the NCFE Level 2 Certificate in Retail Skills, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.

This qualification is designed for those who would like to work in the retail sector, or those already working in a retail role who wish to progress in their retail career. There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.

Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this qualification.

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