Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Catering and Hospitality
Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality
Price £1000
This is a regulated qualification. The regulated number for this qualification is 603/2778/9.
This qualification issuitable for use within a Study Programme.
Qualification purpose
This qualification is designed for learners who are looking to enter, or progress within, employment in the hospitality sector. It will enable learners to develop knowledge and understanding of excellence in customer service for the hospitality sector.
Qualification objectives
This qualification will enable learners to develop an understanding of:
communicating with customers in the hospitality sector
teamwork in the hospitality sector
professional standards and personal development
legislation and regulations relating to customer service delivery in the hospitality sector.
Essential skills
While completing this qualification, learners may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’, such as team working, independent learning and problem solving, to more tricky-to-measure skills, such as:
an appreciation for appropriate behaviour and dress
appropriate interpersonal skills
communicating with professional colleagues/peers and/or hierarchical seniors
supporting other aspiring employees
personal manners and deportment
understanding work practices and how different roles and departments function within an organisation.
Progression opportunities
Learners who achieve this qualification could progress to:
Hospitality / catering apprenticeships
Level 3 Award in Hospitality Supervision and Leadership Principles
Level 3 NVQ Diploma in Hospitality Supervision and Leadership
Level 3 Certificate in Retail Knowledge
Level 3 Certificate in Professional Development for Hospitality and Tourism
Level 3 Certificate In Hospitality Retail Outlet Management
Level 3 Diploma in Hospitality
To be awarded the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners are required to successfully complete 4 mandatory units.
Mandatory units
Unit 01 Principles of customer service in the hospitality sector
Unit 02 Understand effective teamwork in the hospitality sector
Unit 03 Understand legislation and guidance relevant to the hospitality sector
Unit 04 Understand professional personal standards in the hospitality sector
To achieve the Level 2 Certificate in Understanding Excellence in Customer Service for Hospitality, learners must successfully demonstrate their achievement of all learning outcomes of the units as detailed in this qualification specification.
This qualification is designed for learners who wish to gain an understanding of how to deliver customer service excellence in the hospitality sector.
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.
This qualification issuitable for learners aged pre-16 and above.
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Difficulty : Level 2 |