Level 2 Certificate in Understanding Retail Operations
Retail
Level 2 Certificate in Understanding Retail Operations
Price £1200
This is a regulated qualification. The regulated number for this qualification is 601/3338/7.
This knowledge-based qualification provides learners with underpinning knowledge and understanding of the different aspects of working in the retail sector. Learners will develop an understanding of a wide range of retail subjects, such as dealing with customers in various contexts, handling cash, stock management and retail law. The optional units give learners the opportunity to undertake learning programmes specific to their interests or aspirations within the retail sector, and allow progression onto higher level qualifications within both generic and specialist areas.
This qualification may be eligible for funding.
Things you need to know
Qualification number (QN): 601/3338/7
Aim reference: 60133387
Total Qualification Time (TQT): 180
Guided learning hours (GLH): 118
Credit value: 18
Level: 2
Assessment requirements: internally assessed and externally moderated portfolio of evidence
Aims and objectives of this qualification
Level 2 Certificate in Understanding Retail Operations aims to:
provide an introduction to the retail industry to those new to or seeking employment in this area
help learners develop an understanding of the different aspects of working in the retail sector
prepare learners for progression into a range of higher level qualifications within the retail sector, including more practical qualifications where their knowledge can be put into practice.
The objectives of the Level 2 Certificate in Understanding Retail Operations are to help learners to develop an understanding of the different aspects of the retail industry.
Progression opportunities
Learners who achieve this qualification could progress to:
Level 2 Certificate in Retail Skills
Level 2 Diploma in Retail Skills
Level 3 Certificate in Retail Knowledge
Advanced Apprenticeship in Retail (Specialist, Management, Visual Merchandising or Sales Professional pathway)
To be awarded the Level 2 Certificate in Understanding Retail Operations, learners must achieve a minimum of 18 credits: 14 from the mandatory units and a minimum of 4 from the optional units.
This qualification consistsof 6 mandatory units:
Unit 01 Understanding customer service in the retail sector (3 credits)*
Unit 02 Understanding the retail selling process (2 credits)*
Unit 03 Understanding how individuals and teams contribute to the effectiveness of a retail business (3 credits)*
Unit 04 Understanding how a retail business maintains health and safety on its premises (2 credits)
Unit 05 Understanding retail consumer law (2 credits)*
Unit 06 Understand how to deal with customer queries and complaints in a retail environment (2 credits)
and 12 optional units:
Unit 07 Understanding security and loss prevention in a retail business (2 credits)*
Unit 08 Understanding the handling of customer payments in a retail business (2 credits)*
Unit 09 Understanding the control, receipt and storage of stock in a retail business (2 credits)*
Unit 10 Understanding visual merchandising for retail business (4 credits)
Unit 11 Understanding how the effectiveness of store operations can be improved (3 credits)
Unit12 The principles of food safety for retail (1 credit)
Unit 13 Understanding environmental sustainability in the retail sector (3 credits)
Unit 14 Understanding the fashion retail market (3 credits)
Unit 15 Understanding how to manage stock for customer orders in business to business services (2 credits)
Unit 16 Understanding the storage, monitoring and replenishment of fresh produce in a retail outlet (2 credits)
Unit 17 Underage sales prevention for retail and licensed premises (1 credit)
Unit 18 Understanding how stocks of newspapers and magazines are controlled in retail outlets (2 credits)
The following units are available, but do not count towards the achievement of the qualification:
Unit 19 Equality and diversity in the workplace (6 credits)*
Unit 20 Equality and diversity in society (6 credits)
The units above marked * are available as stand-alone unit programmes and are available for individual registration.
To achieve theLevel 2 Certificate in Understanding Retail Operations learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.
This qualification is designed for those new to or seeking employment in the retail industry.
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.
Entry is at the discretion of the centre. However, learners should be aged 16 or above to undertake this qualification.
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Difficulty : Level 2 |