NVQ Diploma in Hospitality Services
Catering and Hospitality
NVQ Diploma in Hospitality Services
Price £1500
About this qualification
This is a regulated qualification. The regulated number for this qualification is 601/0382/6.
This qualification may be eligible for funding.
Things you need to know
Qualification number (QN): 601/0382/6
Aim reference: 60103826
Total Qualification Time (TQT): 370
Guided learning hours (GLH): 279
Credit value: 37
Level: 2
Assessment requirements: internally assessed and externally verified portfolio of evidence
Aims and objectives of this qualification
This qualification is aimed at those working in, or who wish to enter, the hospitality and catering industry. It must be assessed in the workplace or in a realistic working environment to allow learners to gain hands-on experience as they train. It allows flexibility in choice for the learner to take units from different pathways.
This qualification is designed for learners employed, or who aspire to be employed, in hospitality roles, for example: bar people/managers, conference and banqueting assistants/managers or waiters/waitresses who need to develop or consolidate their skills.
This qualification has been developed in association with People 1st, the Sector Skills Council for Hospitality, Leisure, Travel and Tourism, and is based on the National Occupational Standards for the industry.
This qualification may also form part of the Intermediate Level Apprenticeship in Hospitality.
Completion of this course will help to prepare learners for working in the hospitality industry where they would be expected to undertake a range of duties including serving customers, serving food, serving drinks, handling payment and cellar duties.
Progression opportunities
Learners who achieve this qualification could progress to:
NCFE Level 2 NVQ Diploma in Food Production and Cooking
NCFE Level 2 NVQ Diploma in Front of House Reception
NCFE Level 2 NVQ Diploma in Hospitality Services
NCFE Level 2 NVQ Diploma in Professional Cookery
To be awarded the NCFE Level 2 NVQ Diploma in Food and Beverage Service, learners must achieve 37 credits – 15 credits from Group A and the remaining 22 credits from Groups B, C and D. A minimum of 3 credits must be achieved from Group B and a minimum of 3 credits must be achieved from Group C.
This qualification consists of the following units:
Group A
Unit 01 Maintenance of a safe, hygienic and secure working environment (3 credits)
Unit 02 Working effectively as part of a hospitality team (3 credits)
Unit 03 Give customers a positive impression of yourself and your organisation (5 credits)
Unit 04 Maintain food safety when storing, holding and serving food (4 credits)
Group B
Unit 05 Provide a counter and takeaway service (3 credits)
Unit 06 Serve food at the table (4 credits)
Unit 07 Provide a silver service (6 credits)
Unit 08 Provide a buffet and carvery service (4 credits)
Group C
Unit 09 Serve alcoholic and soft drinks (5 credits)
Unit 10 Prepare and serve cocktails (5 credits)
Unit 11 Prepare and serve wines (5 credits)
Unit 12 Prepare and serve dispensed and instant hot drinks (3 credits)
Unit 13 Prepare and serve hot drinks using specialist equipment (4 credits)
Group D
Unit 14 Prepare and clear areas for counter and takeaway service (3 credits)
Unit 15 Prepare and clear areas for table service (4 credits)
Unit 16 Prepare and clear the bar area (4 credits)
Unit 17 Maintain cellars and kegs (3 credits)
Unit 18 Clean drink dispense lines (3 credits)
Unit 19 Receive, store and issue drinks stock (3 credits)
Unit 20 Resolve customer service problems (6 credits)
Unit 21 Promote additional services or products to customers (6 credits)
Unit 22 Deal with customers across a language divide (8 credits)
Unit 23 Maintain customer service through effective handover (4 credits)
Unit 24 Maintain and deal with payments (4 credits)
Unit 25 Employment rights and responsibilities in the hospitality, leisure, travel and tourism sector (2 credits)
To achieve the NCFE Level 2 NVQ Diploma in Food and Beverage Service, learners must successfully demonstrate their achievement of all learning outcomes and assessment criteria of the units as detailed in this qualification specification.
This qualification is designed for learners already working within the hospitality industry, or for those who wish to enter it.
There are no specific recommended prior learning requirements for this qualification. However, learners may find it helpful if they’ve already achieved a Level 1 qualification.
This qualification is suitable for learners aged 16 and above.
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Difficulty : Level 2 |